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Accessibility

Accessibility

Effective May 26, 2026

Jones's Barbershop is committed to making our website and our shop usable by everyone, including people with disabilities. We treat accessibility as ongoing work — not a checkbox — and we welcome feedback when we fall short.

1. Our commitment

We aim to provide an experience that complies with the spirit and the letter of the Americans with Disabilities Act (ADA), the California Unruh Civil Rights Act, and equivalent state and federal laws. Our technical target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the current best-practice standard for accessible web content.

2. Conformance status

We work toward WCAG 2.2 Level AA on every change we ship. We do not claim full, audited conformance — small business resources don't typically allow for a formal third-party audit — but we follow the guidelines as closely as we can and fix issues as they're surfaced.

3. What we've built in

  • Semantic HTML. Headings, lists, landmarks (header, main, nav, footer), and forms use standard HTML elements so assistive technologies can navigate the page naturally.
  • Keyboard navigation. All interactive controls — the booking flow, the calendar date picker, the admin forms — are reachable and operable via keyboard alone (Tab, Shift-Tab, Enter, Space, Arrow keys).
  • Visible focus. Focused elements show a visible outline so keyboard users can see where they are.
  • ARIA where it helps. The booking stepper announces its current step, calendar cells indicate their selected state with aria-pressed, and modal dialogs announce themselves to screen readers.
  • Alt text on images. Photographs and image galleries include descriptive alternative text. We use automated assistance (Google Gemini) to draft alt text for newly uploaded images, then review it before publishing.
  • Color contrast. Our brand palette (dark blue text on white or bone backgrounds; white text on dark blue or red) is chosen to exceed WCAG AA contrast ratios for normal text.
  • Resizable text. The site uses relative font sizes so text resizing up to 200% in your browser works without breaking layout.
  • Form labels and errors. Every form field has an associated label, and submission errors are surfaced visually + announced to screen readers.
  • SMS-first booking confirmations. Customers who prefer not to read on a screen receive SMS confirmations that can be read aloud by their phone's accessibility tools.

4. Compatibility

We design and test against the latest versions of:

  • Browsers — Chrome, Safari, Firefox, Edge
  • Screen readers — VoiceOver (macOS, iOS), TalkBack (Android), NVDA (Windows)
  • Mobile and desktop layouts

If you use an older or specialized assistive technology and encounter a problem, please tell us (see Section 6) and we'll do our best to accommodate.

5. Known limitations

We try to be honest about where we fall short. As of the effective date above:

  • Image carousels. Some image sliders (our gallery and Instagram-style sections) advance automatically. Auto-advance can be paused but is not always announced to screen readers. Static alternatives are linked nearby where possible.
  • Custom calendar. The booking calendar uses a custom date grid (rather than a native date input) to support our time-of-day groupings. Keyboard support is implemented; screen-reader announcement of date availability is best-effort and we are actively improving it.
  • Third-party content. Embedded third-party widgets (Cloudflare Turnstile, Google Maps if used, Instagram embeds if used) are not under our direct control. We try to use accessible versions where they exist.
  • Customer-uploaded content. If we display customer-submitted reviews, photos, or testimonials, those may not always include alt text or transcripts.

If something on the site genuinely prevents you from completing a booking, please contact us by phone or email (Section 6) and we will book your appointment for you directly.

6. Need help or want to report a barrier?

The fastest way to reach us is by phone — someone at the shop will help you immediately. If you prefer to email, we usually respond within one business day.

When you contact us about an accessibility issue, it helps to include:

  • The page or feature where you ran into the problem (a URL works best)
  • What you were trying to do
  • What happened (or didn't)
  • Your device, browser, and any assistive technology you were using

We treat accessibility feedback as a priority and aim to acknowledge within two business days.

7. Physical accessibility of the shop

Jones's Barbershop sits on a walkable block in Ocean Beach with on-street parking nearby. We do our best to accommodate every customer who walks (or rolls) through the door. If you have specific accessibility needs — wheelchair access, a service animal, sensory or communication accommodations, a quieter time of day — please call ahead at (619) 500-9396 and we'll make sure your appointment is set up to work for you.

8. Alternative ways to book

If the online booking system at /book is not working for you for any reason, you can always book by phone at (619) 500-9396 during business hours. Walk-ins are welcome too.

9. Updates to this statement

We may update this statement as we improve the site or as we learn about new issues. Material updates will be reflected by a new "Effective" date at the top.

10. Related

This Accessibility Statement was prepared as a good-faith starting point and has not been reviewed by legal counsel or audited by an accessibility specialist. We recommend consulting an attorney or an accessibility auditor before relying on it for formal compliance.